Kwedex is committed to protecting the privacy of all personal information (“Personal Information”) which is obtained from its clients. This Privacy Policy explains how we collect, process and retain Personal Information of yours in accordance with our applicable legal and regulatory requirements and to the extent it is necessary for the achievement of the purposes set out herein.
Should you wish to contact us with respect to any matter related to processing of Personal Information processed by and/or to the exercising of your rights under applicable law, please contact Kwedex’s DPO (Data Protection Officer) by email [email protected], or by using the applicable form on the company’s website.
We use advanced automated decisions making tools in order to perform our duties, services and for CDD (Customer Due Diligence) purposes in order to (i) ensure our services are not being exploited for money laundering and/or terrorist financing and/or fraud purposes; (ii) to establish our clients’ suitability and appropriateness to receive Kwedex’s services; (iii) to assure Kwedex is acting honestly, fairly and professionally and in the best interests of its clients; (iv) to assure and evidence as appropriate that Kwedex’s complies with its legal and regulatory obligations; (v) for marketing purposes and to customize our products and services to our clients, in order to ensure a more personalized, effective and efficient service.
1. Compliance with legal obligations such as the Anti-Money Laundering law and financial regulations, in order to confirm your identity, the resource of your funds, to categorize you as a client and to manage and administer the products and services that we provide you, and any such information as required in order to ensure and evidence our compliance with our legal and regulatory obligations.
2. In order to take steps prior to entering into a contract with you and/or for the performance of the contract concluded with you so we may provide you with the products and services that you have requested, including for processing transactions, for troubleshooting, to maintain and manage your account and personal profile, and in order to contact you when necessary and/or appropriate in relation to the products and services being provided to you, including via third parties; To enforce the Company’s legal framework, i.e. the Company’s governing terms and conditions (“T&C”) as provided in the Company’s Client Agreement; In order to monitor if your use of our products and services is in breach and/or is abusing the governing T&C, including with no limitation, in any case of dispute, or legal proceeding of any kind between us and our clients, or between our clients, and other clients or third parties with respect to, or in relation with the services we provide; For authentication and/or identity checks, including checks with credit reference agencies (who may keep a record of the information) for preventing fraud and for risk management purposes.
3. For our legitimate interests such as to constantly help improve our services, including detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that may harm us, our services and our clients; To keep our Platforms (as defined hereunder) safe and secure; To constantly optimize our products and services to existing and potential clients to include, but with no limitations, developing better understanding of the products and services our clients and potential clients may be interested in obtaining and to tailor them in accordance; To measure and understand the effectiveness of advertising and to deliver most relevant advertising to clients and others; To improve our Platforms and to ensure that content is presented in the most effective manner; If applicable, to allow clients to participate in interactive features of our service, when they choose to do so; To conduct surveys and questionnaires and creating aggregated impersonalized and/or statistical information to this effect.
4. For marketing purposes so we can keep our clients up to date in relation to matters such as the contracts our clients have traded or trading, existing and new products and services we, or our partners, are offering, by means of newsletters, SMS (text) messages and/or any other electronic communications as may be applicable.
Should you wish to opt-out from receiving such marketing services, at any time, please update your preferences on the company’s trading platform or upload a request to Kwedex. Please note that opting out from marketing services (i) might affect your ability to explore new products and services and their customization to your needs and requirements, and (ii) will not prevent completely all forms of communications to you, since Kwedex is required by law to communicate and inform you of legal aspects related to the products and services provided to you by Kwedex.
Depending on the type of Personal Information in question and the grounds on which we may be processing, should you decline to provide us with personal information (for example as requested in the application form) we may not be able to open an account for you, to fulfil our contractual requirements or to provide you with any other services, information or assistance you have sought, or evaluate the appropriateness of the service you are requesting or may not be able to continue with our relationship.
As previously mentioned, for providing you with our services we need to process certain information about you that will serve our legal and regulatory requirements, business and legitimate interests, and which enables us to offer and provide you with the products and services you asked us for, tailored and customized to your interests and needs. Additionally, when you use our services we may process information from your use of our website, trading platform and mobile app (“Platforms”) which helps us to better improve your experience and to better manage the services we provide you with, information such as your name, date of birth, place of birth, address, a certified photocopy of your national ID card, passport or other form of ID and of a recent utility bill, or other proof of address, country of residence, geo location information, information related to your financial status, such as your bank account/s and Credit Card/s details or other means of payments, the origin of funds, annual income, deposits and withdrawals history, information in regards to funds and financial instruments kept by the Company on your behalf, occupation and information related to your knowledge and experience in the field of which FIH provides services, relevant data and types of transactions conducted, documents downloaded and/or uploaded, phone number and email address, your use of our Platforms, site areas visited, pages viewed, frequency and duration of visits, Internet Protocol (IP) address, devices identification parameters, mouse clicks, mouse movements, scrolling activity as well as text you type in the Platforms, the website which referred you to ours or to which websites you link and your preferred languages.
We will keep your personal information for as long as you are a customer of ours, and after you stop being one we will retain your information for the least amount of time necessary to fulfill our legal and regulatory obligations and for our business purposes. We may retain Personal Information for longer periods than required by law if it is in our legitimate business interests and not prohibited by law or if we cannot delete it for technical reasons. We may also keep information for research or statistical purposes. If we do so, we will make sure that your privacy is remains protected and only use it for those purposes.
Access to Personal Information is restricted to those employees, partners, contractors, advisers, affiliates and service providers of Kwedex (including, with no limitation, parent, sister and subsidiary companies in the Kwedex, credit reference agencies, fraud prevention agencies, companies Kwedex has a joint venture or agreement to co-operate with, market researchers and professional Advisors) who need to access such information for the purposes described in this policy. Those with access to Personal Information are obligated to comply with strict standards of confidentiality and protection of Personal Information and other information.
We may also share information with other third parties if we choose to sell, transfer, or merge parts of our business, or our assets or we may seek to acquire other businesses or merge with them. We will only share information with other parties if they agree to keep your information safe and private and which have sufficient guarantees that implement appropriate technical and organizational measures to ensure your rights.
We may share information with law enforcement agencies, information protection authorities, and other competent authorities as well as with other competent third parties, as may be required if Kwedex believes that you performed any act or omission that FIH believes to be violating any applicable law, rules, or regulations, or if Kwedex is required, or believes that it is required by law to share or disclose your information to applicable authorities or to any other third party
Kwedex invest efforts to maintain appropriate safeguards in order to ensure that the security, integrity and privacy of Personal Information is not misused. Such measures and safeguards include encryption during information transmission, strong authentication mechanisms and the separation of machines and information to provide secure areas. While such systems and procedures significantly reduce the risk of security breaches and the inappropriate use of Personal Information, they do not provide absolute security. Kwedex will review regularly its security measures in order to effectively eliminate the likelihood of any form of misuse where necessary.
We may change and update this policy from time to time, changes of which we will inform you by placing a notice on our website